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How kolkattaff Handles Your Personal Data

At kolkattaff, the way we collect, store and use your personal data is governed by this Privacy Policy — built specifically around Indian account holders and applicable local…

Data collected only as neededEncrypted account storageUPI & Paytm transaction privacyRight to access your dataContact us to update records
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kolkattaff How kolkattaff Handles Your Personal Data
REACH OUR PRIVACY TEAM

Open a Privacy Request With Us

Email Privacy Desk Send your data access, correction or deletion request to our dedicated privacy email. We aim to acknowledge every request within 48 hours and resolve it within 15 working days.
Live Chat Support Our live chat agents can log a privacy request on your behalf any time during support hours. They escalate data queries directly to the privacy team without delay.
In-Account Request Form Log into your kolkattaff account, go to Settings, and submit a privacy request form. This is the quickest route — your identity is already verified, so processing starts immediately.
HOW WE PROTECT YOU

Explore Our Data Handling Practices

Every layer of your account — from the moment you deposit via PhonePe to the moment you withdraw — is covered by concrete data protection measures.

Encrypted Data Storage

All personal data on kolkattaff servers is encrypted at rest using AES-256. Access is restricted to authorised staff only, and all access events are logged and audited on a rolling 90-day cycle.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can manage or disable non-essential cookies through the cookie preferences panel in your account settings.

Account Security Measures

Your account password is hashed and never stored in plain text. We recommend enabling two-step verification in Settings so that even if your password is compromised, your account stays protected.

Data Retention Schedule

We keep your account data for as long as your account remains active and for a legally required period after closure. Transaction records linked to UPI or Paytm deposits are retained for seven years as required by financial regulations.

Third-Party Data Sharing

We share data only with payment processors — UPI rails, Paytm, PhonePe — and identity verification services where required by law. We do not share personal data with advertisers or sell it to data brokers under any circumstances.

Requesting Changes to Your Data

You have the right to access, correct or request deletion of your personal data at any time. Submit a request through the in-account form or email our privacy desk, and we will confirm receipt and timeline within two working days.

Frequently Asked Questions About Your Privacy

These are the questions our account holders ask most often about how their data is handled on kolkattaff. If your question is not covered here, reach us via live chat or the in-account request form.

We collect your name, email address, phone number, date of birth and the device details used at registration. If you deposit via UPI, Paytm or PhonePe, we also retain the transaction reference number — not your bank credentials.

UPI, Paytm and PhonePe transactions are processed on those providers' own encrypted infrastructure. kolkattaff receives only a transaction reference and status update — your bank account or wallet credentials never pass through our servers.

Yes. Submit a data access request through your account Settings or email our privacy desk. We will compile and send your data within 15 working days of verifying your identity through the registered email address.

Use the in-account request form or email the privacy desk with your account ID and the subject line 'Deletion Request'. We will process it within 15 working days, subject to any legally required retention periods such as financial records.

Only with payment processors and legally required identity or fraud-check services. We do not sell your data to advertisers, data brokers or any unrelated third party — this is a firm commitment, not a conditional one.

Account profile data is deleted within 30 days of account closure. Financial transaction records linked to UPI, Paytm or PhonePe deposits are kept for seven years as required under applicable Indian financial regulations.

Contact our privacy desk by email or raise a complaint through the in-account form. We investigate all privacy concerns within five working days and respond with findings. If you remain unsatisfied, you may approach the relevant data protection authority under Indian law.

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